Each piece has a past. Our selection includes vintage and pre-loved items, with signs of wear that reflect their age and history. Please review the photographs, condition notes and measurements before purchasing.

Bags are cleaned and conditioned, and clothing is hand-washed or professionally dry-cleaned, as appropriate. A faint residual scent may remain.

Colours may appear slightly different depending on lighting and your screen settings.

For additional photographs, measurements or condition details, please get in touch before ordering.

Please choose carefully. We do not accept returns or exchanges for change of mind, including fit or personal preference where the item matches its description.

If your item arrives damaged, differs from its description, or you have an authenticity concern, email hello@velvetletter.com with your order number and details of the issue. Photographs are helpful where relevant.

Your rights under Australian Consumer Law remain unaffected. Where required, we will provide a repair, replacement or refund.

United States
The total shown at checkout includes applicable import duties and taxes. No additional import charges are payable on delivery.

Other international destinations
Import duties, taxes and customs clearance fees may apply, depending on your destination. Unless included at checkout, these charges are the recipient’s responsibility.

Please contact us before ordering if you need help understanding potential charges.