Sent from Sydney, Australia, with care.

Complimentary Australia-wide shipping is available on orders over A$800.

Transit estimates begin after dispatch and are not guaranteed. Delivery times vary by destination and may be affected by customs processing, public holidays or local postal delays.

preparing your order

Please allow up to two business days for your order to be prepared and dispatched. Orders placed over the weekend begin processing on the next business day.

You’ll receive an order confirmation by email after purchasing, followed by tracking details once your parcel is on its way.

tracking & delivery

All orders include tracking and require a signature on delivery.

Follow the tracking link in your dispatch email for updates. If a delivery attempt is missed, please follow the carrier’s instructions to arrange collection or redelivery.

duties & taxes

United States
Your checkout total includes applicable import duties and taxes. No additional import charges are payable on delivery.

Other international destinations
Import duties, taxes and customs clearance fees may apply, depending on your destination. Unless included at checkout, these charges are the recipient’s responsibility.

Please contact us before ordering if you need help understanding potential charges.

address details & returned parcels

Please check your delivery address and contact details carefully at checkout. If you notice an error, contact us as soon as possible. We may be unable to amend an address once the parcel has been dispatched.

If a parcel is returned because an incorrect address was supplied, it was not collected, or delivery was refused, we’ll contact you to discuss the next steps. Additional postage may apply to resend it.

This does not limit your rights under Australian Consumer Law.

delivery concerns

If your parcel appears lost, arrives damaged or is significantly delayed, please email us with your order number so we can investigate with the carrier.

For damaged deliveries, photographs of the item and packaging can help us resolve the issue. Please keep the packaging while we investigate.

We will provide any remedy required under Australian Consumer Law.

contact

For shipping or order enquiries, email hello@velvetletter.com or use our contact form.

Please include your order number so we can assist you.