SHIPPING & DELIVERY

SHIPPING COST

Shipping Australia wide is at a flat rate of 10 AUD standard shipping and 25 AUD for express shipping.

We offer complimentary shipping Australia wide for orders over 300 AUD

Standard international is at a flat rate of 35 AUD. Express international is 60 AUD.

Shipping Australia wide is at a flat rate of 10 AUD standard shipping and 25 AUD for express shipping.

ORDER PROCESS

VELVET LETTER is based in Sydney, Australia. We accept American Express, Discover, Mastercard, Visa and Union pay. Digital wallets accepted include Paypal, Google pay, Apple pay. International conversion rates may apply.

Orders can take 1-5 business days to process before shipping. All shipping costs are calculated based on each garment’s destination and weight.

Once you place an order, you will receive an order confirmation to the e-mail address provided at checkout. Once your order has shipped, you will receive an e-mail with tracking information and a confirmation of shipment.

All clients are responsible for providing the correct shipping and billing information as well as promotional or gift card codes at checkout. Please note that only one promotional code can be used per transaction. Please note that we are unable to apply any promotional codes to an order after it has been placed.

DOMESTIC SHIPPING

Orders can take 1-5 business days to process before shipping.

We offer tracked standard and express shipping options for our clients:

  • Australia post standard 2-6 business days
  • Australia post express 1-3 business days

Delivery times are provided as a guideline and do not take into account local disruptions.

VELVET LETTER is not responsible for costs related to returned packages due to not claiming a package and/or providing an incorrect address. If a package is returned to our studio, please note that the client is responsible for the re-shipping fee as the original shipping label will be void. We will reach out to the client with a link to re-purchase shipping.

international shipping

Orders can take 1-5 business days to process before shipping.

  • International packages are shipped via Express International (3-6 business days)

Delivery times are provided as a guideline and do not take into account local disruptions.

VELVET LETTER is not responsible for costs related to returned packages due to not claiming a package and/or providing an incorrect address.

INTERNATIONAL DUTIES & TAX

USA: Will not incur any additional costs, the total at checkout is the final price.

EVERYWHERE ELSE: International shipments may be subject to customs fees and import taxes upon delivery determined by the shipment’s destination country. Please note that the recipient of the shipment is responsible for any fees or duties if found by customs.

SIGNATURE CONFIRMATION

Signature confirmation upon delivery is required for all VELVET LETTER purchases.

VELVET LETTER is not responsible for lost, stolen, or damaged mail. We take great care in packaging every single one of your items so that it does not damage during shipping. Once your package has left our studio, it is in the care of your mail courier and all following action will need to be taken with your local post office.

CONTACT

We accept customer care enquiries:

We accept customer care enquiries:

Instagram at @shopvelvetletter

Email at velvetlettervintage@gmail.com

By placing an order, you confirm that you have read and agree to VELVET LETTERS policies.

If you have any questions about your order, please contact us via email or instagram.