Refund policy

All sales are final — returns, exchanges and refunds are not accepted.

With a focus on selling pre-loved garments; we strive to list and describe each items condition in detail as accurately as possible. Although, minor imperfections may not be noted. Please review the listing photos and description carefully before placing an order.

If you have any questions regarding a specific garment, please contact us by email at velvetlettervintage@gmail.com or instagram @velvetletter_ before placing an order, as all sales are final.

Please note that e-gift cards are non-refundable.

Please note that signs of wear and natural signs of age for vintage and pre-loved garments and accessories are normal. Each item in our selection is sourced from all over the globe with a previous life lived. At velvet letter we see beauty in the imperfection

Please note that VELVET LETTER is not responsible for improper jewelry, clothing, shoe, and accessory care.

If you have any questions regarding a specific garment, please contact us by email at velvetlettervintage@gmail.com or instagram @velvetletter_ before placing an order, as all sales are final.