returns

all sales are final — returns, exchanges and refunds are not accepted. transparency is important to us; within each item listing, there are detailed descriptions unique to each garment and accessory. please make sure to read item descriptions before placing an order.

if you have any questions regarding a specific garment, please contact us by

  • instagram at @velvetletter_
  • email at velvetlettervintage@gmail.com

please note that e-gift cards are non-refundable.

please note that natural signs of wear are normal for vintage and pre-loved garments and accessories. the garments and accessories in our store all come with their own unique, special history.

by placing an order, you confirm that you have read and agree to velvet letter policies. if you have any questions about your order, please contact us by

  • instagram at @velvetletter_
  • email at velvetlettervintage@gmail.com

please note that velvet letter is not responsible for improper jewelry, clothing, shoe, and accessory care.