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- all bags in our selection are thoroughly cleaned and conditioned with care and all clothing is washed (by hand or professionally dry cleaned) for immediate use upon arrival; however a slight odor may remain. (this usually disspates with use)
- most of our selection is pre-loved and/or is classified vintage (20+ years old); therefore may come with minor flaws due to pre-loved wear. buying vintage is investing in history & seeing beauty in the imperfection, we gently recommend perfection seekers to refrain from buying.
- the colour of the product may slightly vary compared to the pictures due to lighting and screen color calibration.
- buyers are responsible for reviewing the product listing before making a purchase.
- Please refer to our terms and FAQ before buying.
- if you have any questions please contact us!
- due to the nature of selling 1 of 1 vintage pieces, ALL SALES ARE FINAL; returns are only accepted in the case major flaws are not disclosed.
*major flaw = undisclosed damage affecting structural integrity or authenticity, not scent, patina, or condition consistent with pre-loved or vintage nature.
- for returns, email us at velvetlettervintage@gmail.com within 48 hours of delivery.
- refunds are not offered; instead, you’ll receive store credit.
- items must be in original condition with accessories and labels intact.
- we now video record packing for quality assurance.
- store credit is valid for one year, excluding initial shipping charges.
- please refer to our terms and FAQ before buying.
- if you have any questions, please contact us!